Statement from BPT Leadership

Updated September 14, 2020

Thank you for your interest in Brown Paper Ticket’s COVID-19 recovery efforts and your continued patience. We committed to improved communications and we recognize that it has been a while since many of you have heard from us.  


We continue to work through the backlog of refund requests. While we can’t offer an estimated timeline for your specific refund at this moment, our team has been and continues to initiate full refunds to ticket holders (including BPT service fees) and pay event organizers on a daily basis. We continue to examine our processes to identify opportunities to safeguard customers moving forward. 


It’s a long process with thousands of events canceled, postponed, or abandoned. Like many businesses, we were unprepared for a crisis of this scale, but we are making headway.  


We understand that for many of you, your patience is wearing thin. We appreciate your continued understanding as we work to process refunds. We look forward to our continued partnership with the arts communities that count on us. 

William Scott Jordan

Founder & President

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Our Commitment to Better Communication During the COVID-19 Crisis

May 19, 2020

By Brown Paper Tickets

It’s been too long since you’ve heard from us. Many of you—artists, event organizers, and ticket buyers—have emailed us seeking refunds, payments, and answers, and we haven’t replied. We’re sorry. You deserve better, and we are committed to doing better. We are committed to being more open and timely in communicating what we know.